Leading the human-centred design for AI in an award-winning smart assistant

I led the UX research and Product Design for this native iOS and Android app that won multiple awards, including Australian IT project of the year.

This large, ground-breaking project involved me taking on these key roles:

• Conversational User Interface Design across iOS and Android
• Artificial Intelligence Assistant persona and behaviours definition
• Concept and co-design workshops with stakeholders and users
• Leading the UX research including experience sampling and contextual inquiry
• Usability testing throughout the project

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